This exciting book from Greenbranch Publishing, promises
a new way for physicians and administrators to look at the medical practice.
Owen Dahl in Think Business! decodes business theories and applies them to
today’s medical practice. He’ll take you
far beyond marketing, human resources, finances and patient-orientated
services. This book will revolutionize
how you think about your medical practice. Owen is a nationally-known speaker and consultant in
medical practice management, and has nearly 40 years in practice management -- from
entrepreneur, to manager of a $75 million practice with 65 physicians, to
academician developing teaching programs and credentialing programs.
This book is the inside scoop on the must-have
information you need to evaluate the finances and business health of the
practice. Depending on the intuition of the physician and
the executive staff is old news. I’ll show you how to have a solid business
approach to daily events in the practice.
So, if you didn’t get to business school, don’t
worry. Dahl unravels the mysteries behind the management theories of
gurus like Drucker, Porter,
Senge, Collins, Maslow, Deming and Kotter – and then provides detail as
a playbook
for today’s medical practice. And if you
do have your MBA, these practical applications for medicine will reinforce what
you already know.
Filled with winning techniques -- With Think Business! You will learn:
- Financial fundamentals – how to keep tabs on the practice
- Employees as assets:
How to recruit and retain them
- How to differentiate your practice from your competition
- Setting the stage for pay-for-performance and quality of
care
- Why individual physicians – and their executive staff
should care about satisfied patients and
quality outcomes
- Motivate employees to build great teams; it’s not only
about money!
- Smart strategies to focus your practice as a business
Packed with plenty of take-home value, you can count on Owen
Dahl to provide you with the language, the players, and the management techniques
to ensure success in your practice. His energy and sense of purpose translates
into winning techniques and illustrative case studies. Refer to Think Business! often for
specific strategies you can implement in your practice today. Improve your bottom line, comply with pay for
performance and increase the patient satisfaction in your practice.
It is time to bring solid business principles to the medical
practice. Let us show you how.
Table of Contents - Think Business!
Medical Practice Quality, Efficiency, Profits
Foreword by David B. Nash, M.D., M.B.A., FACP
Introduction
1. Are you a Business?
History, Are you a business, Business life cycle, Business
organization, Business real purpose
2. Planning
Strategic plan, Vision and mission, Values and value
statements, Strategies, SWOT, Objectives, Environment
3. Quality of Care
Measurement, Relationship management, defects and waste,
quality management
4. Human Resources
Employee as an asset and knowledge worker, retention, team,
generations, management and leadership
5. Process, Systems
and Efficiency
Systems, flow chart, benchmarks, measurement
6. Marketing
Strategy, patient decision process, Services, relationships,
research and statistics, patient satisfaction, marketing plan, get active, give
back
7. Financial Management
Statements, external activity and sources of funds, metrics
8. Compliance
Risk management, quality assurance, compliance plan,
evidence based, incident report, and accreditation
9. Knowledge Management
and Decision Making
Data, information, knowledge, and wisdom continuum,
management information systems, decision making, knowledge management
10. Change Management
Evidence 1, why and what of change, resistance to change, Is
your organization ready for change, change manager or leader, evidence 2,
group/team, evidence 3 and solutions, unfreeze, change, refreeze
11. Case Studies
Operational, strategic and “the big change”
12. The Future of Your
Business
Future scenarios, the glass is half empty, Information and
food for thought, The glass is half full, Ideal practice
Index
“…this
book is an easy-to-read mini-MBA curriculum … Dahl has done a great basic
service by providing administrators and doctors with a easy-to-read
repository, for all of the current business school information necessary
for us to compete in the 21stcentury.”
About the Author
Owen J. Dahl, MBA, FACHE, CHBC, is a nationally-known speaker and independent MGMA consultant with nearly 40 years in medical practice management — from entrepreneur, to manager of a $75 million practice with 65 physicians, to academician developing certification
programs for major medical societies. He is also a Lean Six Sigma
Master Black Belt. In addition to his Think Business! book, his
latest book is
Lean Six Sigma for the Medical Practice, with co-author,
Frank Cohen. He is also the author of
The Medical Practice Disaster
Planning Workbook published by Greenbranch Publishing.
Stellar Reviews on Think Business!
"It is time to bring solid business principles to the medical
practice. Think Business!is packed with plenty of take-home value -- and you can count on Owen
Dahl to provide you with the language, the players, and the management
techniques to ensure success in your practice. His energy and sense of purpose
translates into winning techniques you can implement in your practice today.
Improve your bottom line, comply with pay for performance and increase the
patient satisfaction in your practice."
David Nash, MD, MBA, Professor & Chairman, Dept. of Health Policy, Jefferson Medical College
“Owen J. Dahl offers a vision and provides excellent
planning ideas for physicians and administrators who want to improve all of the
operations in the medical practice. This book is a must-read.”
Susan Genrich, CMM, Certified Medical Manager
“Most of us received medical training that provides us with
the skills to diagnose and treat medical conditions. However, only a few of us received the
necessary skills to become effective and successful businessmen and business
women….All those who read this book will become not only better businessman and
business women but ultimately better physicians.”
Neil Baum, MD - Clinical Associate Professor of Urology, Tulane Medical
School and author of Marketing
Your Clinical Practice Ethically, Effectively, Economically
“Owen Dahl helps you understand the complexities of the
business of medicine so you can better manage your practice. It will make
you a more sophisticated leader. The quality of your patient care will go
up.”
Richard C. Haines, Jr., President, Medical Design
International
Owen has done a remarkable job of engaging the reader with a
blend of theory and practicality that offers a solid business approach to
achieving a high performing practice. This book is a 'must read' for physicians
and medical practice leaders that seek to be among the best."
Judy Capko, Capko & Company and author of Secrets of
the Best-Run Practices
