Benchmarking can be a useful tool to assist practices in successfully re-engineering their practices to achieve performance improvement. Unfortunately, although many practices identify benchmarks, they often are not integrated into day-to-day operations or used to create accountability or re-engineer processes.
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Jan_Feb_02_187-191
Practice Re-Engineering Through the Use of Benchmarks: Part 1 by Mary J. Witt, M.S.W.
